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Privacy Policy

This policy explains how Welsh Plumbing & Heating handles personal information collected through this website. We keep it simple: we only ask for what we need to answer your enquiry.

Who we are

Welsh Plumbing & Heating, 77 Renfrew Street, Glasgow G2 3BZ. You can contact us on 07399 217024 or at info@welshplumbingandheating.co.uk.

What we collect

  • Your name, phone number, email address and postcode.
  • The type of enquiry and any message or job details you give us.
  • The page the enquiry was sent from and the date and time it was submitted.

Why we collect it

To respond to your enquiry, provide a quotation, arrange a visit and keep a record of work carried out. We rely on your consent when you submit the form, and on our legitimate interest in running the business and on legal obligations relating to gas work and accounting records.

How we use and share it

Enquiry details are emailed to our own business email address and are used only to deal with your enquiry. We do not sell your information. We may share details with trusted suppliers where that is necessary to complete work — for example ordering a specific part — and with our email service provider, which transmits the enquiry notification on our behalf.

How long we keep it

Enquiries that don't lead to work are deleted once they are no longer needed. Records relating to completed work are kept for as long as we are required to for warranty, safety and accounting purposes.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we are using it. Email info@welshplumbingandheating.co.uk and we'll deal with it. You also have the right to complain to the Information Commissioner's Office.

Cookies and analytics

This website does not set advertising cookies of its own. If analytics or conversion tracking is added in future, this policy will be updated to say what is collected and why.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one.

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